EcoSmart Tankless Water Heater Manual: A Comprehensive Guide
Welcome! This manual provides detailed instructions for EcoSmart tankless electric water heaters, covering installation, operation, maintenance, and warranty details for optimal performance.
EcoSmart leads in green, economical tankless solutions, and understanding your unit ensures energy savings – water heating accounts for 18% of electricity costs!
This guide will maximize your experience with the new EcoSmart Element family, offering a comprehensive resource for safe and efficient water heating.
EcoSmart tankless water heaters represent a significant advancement in home comfort and energy efficiency. Unlike traditional tank water heaters that continuously heat and store water, EcoSmart units heat water only when it’s needed, eliminating standby heat loss and reducing energy consumption. This on-demand heating translates to substantial savings on your electricity bills – potentially up to 18% of your total energy costs, as highlighted by the US Department of Energy.
As a leader in the green technology sector, EcoSmart is committed to providing economical and environmentally responsible solutions. The recent launch of the EcoSmart Element family demonstrates this dedication, offering a range of models designed to meet diverse household hot water demands. This manual serves as your comprehensive guide to understanding, installing, operating, and maintaining your EcoSmart tankless water heater, ensuring years of reliable and efficient performance.
Whether you’re a homeowner or a professional installer, this resource will provide the necessary information to maximize the benefits of your EcoSmart investment.
Benefits of Tankless Water Heating
Tankless water heaters offer a compelling alternative to traditional storage tank systems, delivering numerous advantages. The most significant benefit is energy efficiency; by heating water only on demand, standby heat loss is eliminated, resulting in lower energy bills – potentially saving up to 18% on electricity costs. This on-demand system also provides an endless supply of hot water, unlike tank heaters which can run out during periods of high demand.
Furthermore, tankless units boast a longer lifespan than traditional heaters, often lasting over 20 years with proper maintenance. Their compact size saves valuable space, allowing for installation in smaller areas. EcoSmart tankless heaters, in particular, are designed for easy installation and operation, offering advanced features like precise temperature control and digital displays.
Choosing tankless means embracing a more sustainable and cost-effective hot water solution for your home.
EcoSmart Model Overview (Element Family & Others)
EcoSmart offers a diverse range of tankless water heaters to suit various household needs. The recently launched Element family represents a significant advancement, providing enhanced performance and efficiency. This family includes models designed for point-of-use (POU) applications, ideal for single fixtures, and whole-house solutions capable of serving multiple outlets simultaneously – POU 4T and POU 6T are examples.
Beyond the Element series, EcoSmart continues to manufacture and support its established lines, offering options with varying flow rates and power levels. Each model is engineered with advanced heating technology and features like self-modulating power to optimize energy consumption.
Understanding the specific capabilities of each model – including its maximum flow rate and electrical requirements – is crucial for selecting the best EcoSmart heater for your home. Detailed specifications are available in individual product manuals.
Understanding Your EcoSmart Unit
Familiarize yourself with your EcoSmart heater’s components, sensors, and operational principles for efficient use and troubleshooting, ensuring long-term performance and savings.
Key Components of an EcoSmart Tankless Heater (3-Chamber Unit)
EcoSmart’s 3-chamber design is central to its efficient operation. The first chamber houses the inlet, directing incoming water. The second chamber contains powerful heating elements, precisely controlled to raise water temperature on demand.
Crucially, the third chamber features the outlet, delivering consistently hot water. An open view reveals these components, aiding understanding during maintenance. These units utilize advanced sensors to modulate power to the heating elements.
Properly understanding each chamber’s role is vital for troubleshooting and maintaining peak performance. Regular flushing, as detailed later, prevents scale buildup within these chambers, ensuring longevity and consistent hot water delivery. This design eliminates standby heat loss, a key benefit of tankless systems.
Advanced Sensors: Flow Rate & Temperature
EcoSmart tankless heaters feature sophisticated sensors that are critical to their performance. The flow rate sensor accurately measures incoming water volume, enabling the unit to adjust heating power accordingly; Simultaneously, the temperature sensor monitors the water’s temperature, ensuring it reaches the desired setpoint.
These sensors work in tandem to modulate power to the heating elements, maintaining a consistent output temperature even with fluctuating water demand. This precise control maximizes energy efficiency and prevents temperature fluctuations.
The system’s ability to detect and respond to changes in both flow and temperature is fundamental to its on-demand heating capability, delivering hot water only when needed. Understanding these sensors is key to diagnosing potential issues.
Water Flow Rate and its Impact on Performance
Water flow rate significantly impacts the performance of your EcoSmart tankless heater. These units are designed to heat water on demand, but their capacity is limited by the incoming water flow. A flow rate that’s too high can result in a reduced temperature rise, potentially delivering lukewarm water.
Conversely, a very low flow rate might not activate the heater at all, as the sensors may not detect sufficient water movement. The EcoSmart unit’s advanced sensors modulate power based on flow, but exceeding the unit’s maximum flow rate will compromise performance.
Understanding your household’s peak water usage is crucial. Consider simultaneous demands (showers, faucets, appliances) to ensure the heater can adequately supply hot water. Proper flow rate management maximizes efficiency and comfort.
Installation Procedures
Proper installation is vital for safe and efficient operation. Carefully review all safety information, electrical requirements, and plumbing connections before beginning the process.
Always adhere to local codes and regulations, ensuring secure mounting and correct wiring for optimal performance and longevity of your EcoSmart heater.
Important Safety Information Before Installation
WARNING! Prior to installing your EcoSmart tankless water heater, thoroughly read and understand these instructions to prevent property damage, serious injury, or even death. Incorrect installation voids the warranty.
Electrical Safety: Disconnect power at the breaker before any wiring. Ensure the electrical system meets the unit’s requirements. Improper wiring can cause fire or electrocution. Never attempt repairs yourself; contact a qualified electrician.
Plumbing Safety: Relieve water pressure before disconnecting existing plumbing. Use appropriate fittings and sealant to prevent leaks. Hot water can cause scalding; exercise caution during connections.
General Safety: Wear appropriate safety gear, including eye protection and gloves. Ensure adequate ventilation during installation. Follow all local plumbing and electrical codes. Failure to follow these guidelines is dangerous.
Electrical Requirements & Wiring Diagrams
EcoSmart tankless heaters require dedicated electrical circuits. Verify your home’s electrical panel can support the unit’s amperage draw – consult the model-specific specifications. Incorrect voltage or wiring can damage the heater and create a fire hazard.
Wiring Diagrams: Refer to the detailed wiring diagrams included with your unit and in the installation manual. These diagrams illustrate proper connections for various voltage configurations (240V is typical). Always use appropriately sized wire gauge as specified.
Grounding: Proper grounding is crucial for safety. Ensure the unit is securely grounded according to local electrical codes. A qualified electrician should perform all electrical connections. Do not modify the power cord or plug.
Breaker Size: Use a dedicated double-pole breaker of the correct amperage. Incorrect breaker size can lead to overheating or nuisance tripping.
Plumbing Connections: Inlet & Outlet
EcoSmart tankless heaters require proper plumbing connections for both water inlet and outlet. Use appropriate pipe materials – copper, PEX, or CPVC are commonly used, adhering to local plumbing codes. Ensure all connections are leak-proof to prevent water damage.
Inlet Connection: Connect the cold water inlet to your existing water supply line. A shut-off valve is highly recommended for easy maintenance. Always flush the lines before connecting to remove debris.
Outlet Connection: Connect the hot water outlet to your hot water distribution system. Consider using dielectric unions to prevent galvanic corrosion if connecting dissimilar metals.
Pressure Relief Valve: Install a pressure relief valve on the outlet side as a safety precaution.
Mounting and Securing the Unit
Proper mounting is crucial for the safe and efficient operation of your EcoSmart tankless water heater. Select a sturdy, level wall capable of supporting the unit’s weight, even when full of water. Ensure adequate clearance around the heater for servicing and ventilation.
Use appropriate mounting hardware – screws and anchors – suitable for your wall type. Follow the manufacturer’s specifications for hole spacing and screw size. Always verify the wall can bear the load before installation.
Secure the unit firmly to the wall, ensuring it doesn’t wobble or vibrate during operation. Consider using shims to level the unit if the wall is uneven.
Important: Failure to properly secure the unit could result in damage, injury, or void the warranty.
Operation & Usage
Start-up requires flushing the unit to remove debris. Adjust temperature settings to your preference, and understand error codes for troubleshooting; maximize energy savings daily!
Initial Startup and Flushing Procedure
Before first use, a thorough flushing procedure is essential to remove any manufacturing debris or sediment accumulated during installation. Begin by ensuring both the inlet and outlet valves are open. Slowly introduce water into the unit, allowing it to flow through without energizing the heater.
Let the water run continuously for several minutes – typically 5-10 – until it flows clear and free of particles. This clears the heating chamber and plumbing lines. It’s crucial to avoid energizing the unit before flushing, as debris can cause immediate damage to the heating elements;
Once the water runs clear, you can proceed to energize the unit. Monitor the flow and temperature, and continue flushing briefly after activation to ensure complete removal of any remaining residue. Refer to your specific model’s instructions for detailed flushing guidelines.
Adjusting Temperature Settings
EcoSmart tankless heaters offer precise temperature control. Your unit features digital controls allowing you to set the desired water temperature in increments, typically ranging from 85°F to 140°F. Start with a moderate setting, around 120°F, and adjust gradually to find your comfort level.
Remember, higher temperatures increase energy consumption. Consider the needs of your household – lower temperatures are sufficient for most daily tasks, while higher settings may be desired for specific uses like dishwashing.
The unit’s display will show the set temperature. Allow a few minutes for the new setting to take effect. Be cautious when initially adjusting, as scalding can occur with excessively high temperatures. Always prioritize safety and test the water temperature at the faucet before use.
Understanding Error Codes & Troubleshooting
EcoSmart tankless heaters utilize error codes to diagnose potential issues. These codes appear on the unit’s digital display, signaling problems with flow, temperature, or internal components. Consult the detailed error code list in this manual to identify the specific issue.
Common codes may indicate low water flow, overheating, or sensor malfunctions. Simple fixes, like checking the inlet filter for obstructions, often resolve these issues. If a code persists, avoid attempting complex repairs yourself.
For assistance, refer to the troubleshooting section or contact EcoSmart support. Providing the error code to the support team will expedite the resolution process. Never operate the unit if an error code indicates a safety hazard.
Maximizing Energy Savings
EcoSmart tankless heaters excel in energy efficiency, but optimizing usage further enhances savings. Avoid unnecessary hot water usage and fix any leaks promptly. Lowering your desired water temperature to a comfortable setting reduces energy consumption significantly.
Consider installing low-flow showerheads and faucets to decrease water demand. Regularly flushing the unit, as detailed in the maintenance section, prevents scale buildup, maintaining optimal heating performance. Utilize the unit’s advanced sensors, which modulate power to maintain consistent temperatures efficiently.
Remember, tankless heaters only heat water on demand, eliminating standby heat loss common in traditional tanks. By following these tips, you’ll maximize energy savings and minimize your environmental impact.
Maintenance & Care
Regular maintenance ensures peak performance and longevity of your EcoSmart heater. Flushing prevents scale, filter cleaning maintains flow, and winterizing protects against freezing.
Follow the long-term schedule for optimal efficiency!
Regular Flushing to Prevent Scale Buildup
Scale buildup, caused by minerals in water, significantly reduces heating efficiency and can damage your EcoSmart tankless water heater. Regular flushing is crucial for maintaining optimal performance and extending the unit’s lifespan. It’s recommended to flush your heater at least once a year, or more frequently if you have hard water.
The flushing process involves disconnecting the inlet and outlet pipes and using a bucket to collect the flushed water. Run the heater for a few minutes to dislodge any accumulated scale. Refer to your owner’s manual for detailed, step-by-step instructions specific to your EcoSmart model.
Important: Always turn off the power to the unit before beginning the flushing procedure. Ignoring this step can lead to electrical shock or damage to the heater. Consistent flushing is a simple yet effective way to protect your investment and ensure years of reliable hot water.
Filter Cleaning and Replacement
EcoSmart tankless water heaters often include inlet filters designed to capture sediment and debris, protecting the internal components from damage. Regularly cleaning or replacing these filters is vital for maintaining consistent water flow and preventing performance issues. The frequency of filter maintenance depends on your water quality; areas with high sediment levels will require more frequent attention.
To clean the filter, shut off the water supply, then carefully remove the filter housing. Rinse the filter thoroughly under running water, removing any accumulated debris. Inspect the filter for damage; if it’s cracked or worn, it should be replaced.
Important: Always refer to your specific model’s manual for the correct filter type and replacement schedule. A clogged or damaged filter can restrict water flow and potentially void your warranty.
Winterizing Your EcoSmart Heater
Protecting your EcoSmart tankless water heater during freezing temperatures is crucial to prevent damage. If your heater is installed in an unheated area or a region prone to freezing, winterizing is essential. Begin by shutting off the power supply to the unit at the breaker box.
Next, completely drain the water heater. This involves shutting off the inlet water supply and opening a hot water faucet to allow the unit to empty. Consider using an air compressor to blow out any remaining water from the internal components.
Important: Consult your owner’s manual for specific winterization instructions tailored to your model. Failure to properly winterize can lead to frozen pipes and significant damage, potentially voiding your warranty.
Long-Term Maintenance Schedule
Maintaining optimal performance of your EcoSmart tankless water heater requires a consistent schedule. Annually, perform a thorough flushing to remove mineral buildup, especially in hard water areas. Inspect and clean the inlet water filter every 6-12 months, replacing it if necessary to ensure consistent flow.
Every three years, consider a professional inspection to assess the heating elements and overall system health. Regularly check for leaks around plumbing connections and address them promptly. Keep the surrounding area clear of obstructions to allow for proper ventilation.
Refer to your owner’s manual for specific recommendations based on your water quality and usage patterns. Consistent maintenance extends the lifespan of your EcoSmart heater and maximizes energy efficiency.
Warranty Information
EcoSmart provides an industry-leading warranty, backing its tankless heaters. Registration is crucial for coverage; details outline what’s covered and excluded, ensuring peace of mind.
Industry-Leading Warranty Details
EcoSmart tankless water heaters are backed by a comprehensive warranty, demonstrating our commitment to quality and customer satisfaction. The standard warranty covers defects in materials and workmanship for a specified period, varying by model – typically a lifetime warranty on the heat exchanger.
This exceptional coverage protects against premature failure of the core heating component. Additionally, a limited warranty applies to other parts, such as electronics and sensors, for a defined duration. It’s vital to review the specific warranty terms accompanying your EcoSmart model for precise details.
The warranty is valid only for the original purchaser and requires proof of purchase. Proper installation, adhering to local codes and EcoSmart’s instructions, is essential to maintain warranty validity. Modifications or misuse may void the warranty.
Warranty Registration Process
Registering your EcoSmart tankless water heater is crucial to activate the full warranty benefits and ensure a streamlined claims process, should it become necessary. Registration is typically completed online through the official EcoSmart website. Locate the warranty registration section and follow the prompts.
You will need your product’s model number, serial number, date of purchase, and your contact information. Having your proof of purchase readily available – a receipt or invoice – will expedite the process.
Alternatively, some models may include a physical warranty registration card within the packaging, which can be mailed to the address provided. Prompt registration, ideally within 30 days of purchase, is highly recommended. Keep a record of your registration confirmation for your records.
What is Covered & Not Covered
EcoSmart offers an industry-leading warranty, but understanding its scope is vital. Generally, the warranty covers defects in materials and workmanship under normal use. This includes component failures affecting the heater’s functionality. Labor costs for repair or replacement during the warranty period may also be covered, depending on the specific warranty terms.
However, the warranty typically does not cover damage resulting from improper installation, misuse, abuse, neglect, or acts of God. Scale buildup due to inadequate water treatment is also usually excluded. Modifications or repairs performed by unauthorized personnel void the warranty.
Furthermore, consequential damages, such as water damage resulting from a leak, are generally not covered. Always refer to the full warranty document for complete details and limitations.
Troubleshooting Common Issues
Facing problems? This section details solutions for no hot water, low pressure, and error codes, guiding you through diagnosis and fixes, or contacting EcoSmart support.
No Hot Water – Possible Causes & Solutions
Problem: Lack of hot water is a common concern. First, verify power to the unit – check the breaker and ensure it hasn’t tripped. Next, confirm water supply; the unit requires a minimum flow rate to activate.
Possible Causes: Insufficient flow rate, a tripped breaker, a malfunctioning heating element, or an error code displayed on the unit. Scale buildup within the heater can also restrict flow and reduce heating efficiency.
Solutions: Increase water flow by opening more hot water taps. Reset the breaker if tripped. If the problem persists, flush the unit to remove potential scale buildup (see Maintenance section). Consult the error code section for specific troubleshooting steps. If issues continue, contact EcoSmart support for assistance.
Caution: Always disconnect power before attempting any maintenance or repairs.
Low Water Pressure – Diagnosis & Fixes
Diagnosis: Low water pressure can significantly impact your EcoSmart tankless heater’s performance, preventing it from reaching desired temperatures or even activating. Begin by checking the water pressure at other faucets in your home to determine if the issue is isolated to the heater.
Possible Causes: Sediment buildup in inlet filters, partially closed shut-off valves, or low municipal water pressure. The EcoSmart unit requires a minimum flow rate for operation; insufficient pressure won’t trigger the heating elements.
Fixes: Clean or replace the inlet filter. Ensure both the hot and cold water shut-off valves are fully open. If pressure remains low, contact your local water utility to inquire about potential issues. Consider a pressure booster pump if consistently low pressure is a concern.
Error Code Specific Troubleshooting
EcoSmart tankless heaters utilize error codes to diagnose issues. Refer to the display panel for the specific code and consult this section for resolution. Common codes indicate flow sensor problems, overheating, or electrical faults.
Code E1 (Overheat): Indicates the unit has reached a critical temperature. Immediately turn off the heater and allow it to cool before restarting. Check for restricted water flow.
Code E2 (Flow Sensor): Suggests a faulty flow sensor or insufficient water flow. Verify inlet filter is clean and water supply is adequate.
Code E3 (Electrical Fault): Indicates a potential wiring issue. Caution: Disconnect power before inspecting electrical connections. If the problem persists, contact a qualified electrician.
Important: Always prioritize safety. If unsure, contact EcoSmart support for assistance. A complete error code list is available in the full manual.
Contacting EcoSmart Support
EcoSmart provides comprehensive customer support to assist with any questions or concerns regarding your tankless water heater. For immediate assistance, visit the official EcoSmart website for a detailed FAQ section and troubleshooting guides.
You can reach their dedicated support team via phone during business hours. Check the website for the most up-to-date contact number. Email support is also available, allowing you to submit detailed inquiries with photos or videos.
When contacting support, have your model number and date of purchase readily available. This will expedite the assistance process. EcoSmart is committed to ensuring your satisfaction and providing timely solutions.
Don’t hesitate to reach out – their knowledgeable team is equipped to handle a wide range of issues, from installation questions to complex troubleshooting.